Need assistance? Our support team is available via chat and email to assist you. Below, you'll find details on how to contact us, our support languages, and our availability.
How to contact us
Chat: Our AI assistant, Fin, is available 24/7 to assist you. Need human support? Simply request it during the chat! Click the chat button in the lower-right corner of the platform to get started. If you request human support, our team will get back to you during office hours.
Email: Reach out to us anytime at help@worldfavor.com.
Note: We don’t offer phone or video support at this time.
Support languages
Support languages
Bot support: Available in multiple languages, including:
Arabic, Bosnian, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese.
Human support: Available natively in English or Swedish, with additional language support via AI translations.
Support hours
Our team is available Monday to Friday, 8:00 – 16:00 CET/CEST (8:00 am – 4:00 pm), excluding Swedish public holidays.
Swedish public holidays (2025)
Swedish public holidays (2025)
Our team will be unavailable on the following Swedish holidays that fall on weekdays:
January 1: New Year’s Day
January 6: Epiphany
April 18: Good Friday
April 21: Easter Monday
May 1: Labour Day
May 29: Ascension Day
June 6: National Day
June 20: Midsummer Eve
December 24: Christmas Eve
December 25: Christmas Day
December 26: Boxing Day
December 31: New Year’s Eve
We’re here to help you!